Support FAQ
System requirements
| Operating System | Microsoft Windows XP SP3 or Vista SP11 |
| Memory | 256 megabytes (MB) RAM or higher |
| Hard disk | 20 megabytes (MB) |
| MS Office | MS Word XP, 2003, 2007 |
| Additional components | Microsoft .NET Framework 2.0 or greater (Most computers have this installed by default, if not, you will be prompted to install it) |
1 Microsoft Windows 7 is not supported; EmpowerWord will not work on 64-bit systems
Important Note:
EmpowerWord is designed to be used in English-capable keyboard layouts and requires the Microsoft Word English language pack installed if it is not already. EmpowerWord is also compatible with other languages, but using languages other than English may decrease its feature set and functionality.
EmpowerWord Installation and Repair Errors FAQ
Errors during Installation
Q: I have a .NET error during installation. What should I do?
A: EmpowerWord requires a .NET Framework 2.0 to be installed on your PC. You can download the Microsoft .NET Framework 2.0 from Microsoft website ( http://www.microsoft.com/ ).
Warning: Microsoft .NET 2.0 packages are different for x64 and x86 platforms.
Q: I have a Microsoft Word error. What should I do?
A: EmpowerWord is an add-on for Microsoft Word and requires Microsoft Word XP (2002), 2003 or 2007 in order to function correctly. You will need to install Microsoft Word before installing EmpowerWord. Once Microsoft Word is installed, please run the EmpowerWord installation again
Q: I have a message about administrative privileges. What should I do?
A: Only a user with Administrative privileges can install or repair EmpowerWord.
If you have Windows Vista with User Account Control turned OFF or Windows XP on your PC – login as a user with Administrative privileges and try to install EmpowerWord again.
If you have a Windows Vista operation system with User Account Control turned ON, make sure that password you’ve entered is correct.
Q: I am logged in as a user with Administrative privileges, but this message still occurs.
A: Make sure you are a member of the Administrators group on your PC.
If you have Windows XP operation system on your PC, do the following:
- Go to Control Panel->User Accounts.
- Select the user you are logged in and click Properties.
- Select Other option and then select Administrators group in the list.
- Apply your changes.
- Try to install EmpowerWord again.
If you have Windows Vista operation system on your PC, do the following:
- Go to Control Panel->User Accounts->Manage another account.
- Select user which you are using for EmpowerWord installation.
- Select Change the account type item in the list.
You should have an Administrator account type to continue EmpowerWord installation.
Q: I cannot install EmpowerWord to the drive I’ve selected.
A: Make sure drive with the name you’ve typed exists in your operation system and this is a local drive, not CD or DVD drive.
Q: I cannot install EmpowerWord to the folder I’ve selected, message about insufficient privileges appears. But I am an Administrator! What is wrong?
A: Make sure folder you’ve selected is not locked for writing and user you are logged in has full control permissions for this folder.
Q: I cannot install EmpowerWord to the folder I’ve set, message about invalid character appears. What is wrong?
A: A folder in Windows cannot contain symbols like *,?,<,>,|, /. Do not use such symbols in the folder name.
Q: The folder name and local drive are correct, but Out of Disk Space page is shown. What is wrong?
A: EmpowerWord must have a small amount of disk space to run correctly. Either free up additional space by deleting some unused files on your computer, or switch to another hard drive if you have one.
Q: I get a message about another EmpowerWord version blocking the installation. What should I do?
A: This message appears when you are trying to install an older version of EmpowerWord. If you really want to downgrade your version of EmpowerWord, you need to delete a more recent version first and then install the older one.
Q: EmpowerWord add-in is installed successfully, but it does not work in Microsoft Word.
A: Please ensure that you have either Microsoft Windows XP or Microsoft Windows Vista installed on your computer. If you do, ensure that the EmpowerWord add-on is turned on in your Microsoft Word add-ons list.
Errors during Repair
Q: I cannot repair EmpowerWord! Help!
A: See the possible error in the EmpowerWord Installation section.
Q: I cannot repair EmpowerWord add-in, but there is no such error in the Installation FAQ! I have a message about network error.
A: You’ve probably installed EmpowerWord by clicking the “Run” command after downloading it from the website, and you’re trying to repair it. Please uninstall your current version of EmpowerWord and re-install it, this time clicking Save or Save As instead of Run from the dialog prompt.
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